Insight Cisco software team
The Insight Cisco software team provides training on the tools and processes to manage your software purchases. We’re here to offer assistance with licensing, product usage and adoption, reconciliation, true forwards, software renewals and more.
Add users to the Smart Account.
To grant access to additional users, you must add their cisco.com user IDs or associated email addresses to the appropriate Virtual Account within your Smart Account. For more information on how to add users to a Smart Account, please refer to the Manage Smart Accounts for EA Customers quick reference guide. For assistance and/or issues with adding users to your Smart Account, contact firstname.lastname@example.org.
Downloading the EA software
Your EA software, when available, can be directly downloaded from the EA Workspace. If this option is available for a particular suite, you can select “Download Software Images” from the Actions submenu.
Please note that at this time, only a limited number of software images are available for direct download from the EA Workspace. Please refer to the EA release notes for a list of suites with software images. For training on how to download software images, please refer to the User Guides/FAQs – EA Workspace Admin Guide in the training resources below.
Learn more about the EA enrollments and watch self-paced EA training videos on how to generate licenses from the Advanced Training panel in each EA suite section below:
Cisco Data Center
The following resources are available within the EA Workspace:
- Release notes
- User guides/FAQs – EA Workspace Admin Guide
- Video tutorials
- Cisco One – License Levels and Supported Models
- Collaboration – Licensing Activation Guide
Getting started with Webex
The following resources are available for Cisco Webex Calling, Meetings, Messaging and Essential first steps.
Accessing your Webex admin portalYou can access the Webex Control Hub, here. Log in with your User ID and password to access your company’s Webex domain.
Adding additional users in the Webex admin portalTo grant access to additional users, you must add their associated email address(es) through the Users option on the Webex Control Hub. For more information, please refer to the Ways to Add and Manage Users in Cisco Webex Control Hub quick reference at help.webex.com.
Downloading Webex client softwareYour Webex client software can now be directly downloaded from the Downloads section of help.webex.com.
Access training, self help and support for WebexTraining - For live and recorded training, please refer to the Cisco training schedule.
Access Training - Self-Service Guide for Setting up Cisco Webex
Additional Self-Help - Webex Getting Started, Ask the Community
When you complete the checklist,
you can earn up to $75 in gift cards by completing your Cisco Webex software set-up.Get started
For completing the first three tasks, users will be awarded with a $25 gift card. When the final three tasks are completed, users will be awarded with a $50 gift card.
EA Workspace & Cisco technical support:
License Generation Escalation:
Contact the EA desk for any escalations related to license generation.
Available 8:00 a.m. – 5:00 p.m. ET
If you have questions related to the Cisco EA after you have reviewed the documentation and recordings, please send an email to:
- email@example.com for Security, Cisco DNA, Cisco One and Cisco Data Center or reach out directly to the Insight Cisco support team
- firstname.lastname@example.org for any Flex EA agreement licensing or reach out directly to the Insight Cisco support team
- email@example.com for perpetual collaboration ELA licensing
EA Licensing Support:
Any issues related to the EA Workspace
Available 24/7 — firstname.lastname@example.org
Technical Support (TAC):
For hardware and software technical product support, such as SMARTnet
Available 24/7 — 1.800.553.2447