Knowledge base Insight Cloud Care: Understanding your CSP invoice

Before you view your Cloud Solution Provider (CSP) invoice, it’s helpful to understand a few key billing details. Download our guide here to learn about understanding your charges, reading your billable items report and reviewing frequently asked questions.

Understanding your charges

In this section, we will review key concepts and examples that will help you better understand your subscription details, anniversary dates and prorated coverage period/costs.

• Each service is essentially the product that you will activate and manage within your Microsoft 365™ admin portal.
  • i.e. Microsoft365 E3, Microsoft365 E5, Exchange Online Plan 2, Azure Premium, etc. Each suite is considered a separate service. For example, Microsoft365 E3 is independent of Microsoft365 E5.
• All services are assigned a unique subscription ID number when placing your initial order and provides 1 month of coverage.
• The anniversary date of each service is based on the day the initial order is placed.
• License quantity changes on an existing subscription will align to the anniversary date and charges will be prorated accordingly.
• Price protection applies for 12 months based on the date of the initial order and will auto renew at the end of the term to avoid any disruption in services.

How to read your billable items report

The itemized billing details will show the cost broken down by an individual subscription ID. The line items details may vary if changes are made during the current billing period. Keep in mind that the anniversary date of a service is dependent upon the initial order so the service period may vary based on this.

• Charge start date: the coverage start date for a service during the billing period. This is based on the anniversary date of the service and its initial order so may vary.
• Charge end date: the coverage end date for a service during the billing period. This is based on the anniversary date of the service and its initial order so may vary.
• Vender subscription ID: Unique subscription ID generated by Microsoft during the initial order for a service.
• Subscription ID: Unique subscription ID generated by Insight during the initial order for a service.

If you have made NO changes to your CSP licensing*

Your billable items report should reference a single line item for each unique service. The quantity owned, cost, charge start/end dates and the corresponding subscription ID numbers.

If you have made changes to your CSP licensing*

Your billable items report will reference multiple line items to capture the adjustment(s). Depending on the date the change(s) occurred, this may be included in your current billing period or in your next subsequent billing period.

Adjusting your license quantity

It’s recommended to place 1 initial order per service and as needed, adjust the quantity of that order going forward. This will ensure that you are managing the service under 1 unique subscription ID, price protection is applied for any changes in quantity, and the anniversary date aligns to your initial order.

*examples can be found at the end of this guide if needed

Examples

If you have made NO changes to your CSP licensing

Example: no changes have been made and each line item represents a unique subscription and service period.

If you have made changes to your CSP licensing

Example: Visio Plan 2 had a quantity change on 1/13/2021 so you will see this line item referenced multiple times.

The service period for this item starts on 2/1/21 through 2/28/21 for quantity (11). The multiple line items represent an adjustment that was made in the past (during the last billing period).

Line 1: credit for (10) licenses from 1/1/21 to 1/31/21 which was previously invoiced.
Line 2: prorated rebill for (10) licenses from 1/1/21 through 1/12/21.
Line 3: prorated rebill for *new* quantity of (11) from 1/13/21 through 1/31/21.
Line 4: monthly charge for (11) licenses for the current billing period