Tech Journal
Tech From the Heart: A Tech Refresh Can Touch a Community

By Joyce Mullen / 15 Mar 2022

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For years, the River Valley Counseling Center’s (RVCC) outpatient clinic in Holyoke, Massachusetts, focused on providing crucial services to the Pioneer Valley, ranging from individual and family counseling, children’s behavior health and school-based health centers to elder care and leading one of the state’s longest-running HIV/AIDS support programs. Their passionate team focused on their mission and their patients, and modern technology was not a high priority. The sudden onset of the pandemic, the dramatic increase in demand for mental health services and the need to deploy services remotely impact stretched their technology and infrastructure to its limits.

“ The last 24 months in mental health have been nothing like I've experienced. It would just be nice for our computers not to add to the issues. We weren’t set up to rely on technology to serve our clients. It’s definitely been a big scramble.

– Chassity Crowell Miller, Holyoke Outpatient Clinic director

And they were not exaggerating! Many of the clinic’s devices still ran on Windows Vista, costing clinicians an estimated 25% in productivity while waiting for computers to boot, if they worked at all. Simple things like collaboratively documenting patient notes or allowing a patient to sign treatment plans on signature pads have been a daily frustration for the RVCC staff.

Even more frustrating were telehealth sessions — a necessity over the past two years: “We're talking about trauma with a client, and if my connection is freezing or I can’t log on at all, it really invalidates their experience in therapy because a very sensitive moment becomes disrupted,” says Miller.

Lots of businesses overlook the extra costs of running on outdated equipment, and RVCC was feeling the crunch. “When I joined River Valley, the counseling center was just trying to make ends meet in many instances,” says Leonard Smith, IT manager. “A lot of times, everything was just Band-Aided. If something wasn’t working, it was just throw more RAM in or maybe buy a refurbished computer.”

But the days of making ends meet with sub-par equipment are over for RVCC! In partnership with Intel, we’re helping RVCC as one of the $50,000 winners of our Connected Workplace Makeover Contest. RVCC is now providing clinic staff with 40 new desktops and 10 new laptops powered by the 11th Gen Intel Core Processor, plus new widescreen monitors, improving their efficiency and their patients’ experiences.

While we can’t give all businesses the makeovers they so desperately deserve, this is one case where lending a hand can make a lasting impact and help an entire community.

To learn about other inspiring stories, I invite you to visit our Corporate Citizenship Report.

About the author:

Joyce Mullen

President and Chief Executive Officer, Insight

Joyce Mullen assumed her role in January 2022 as president and CEO of Insight Enterprises, a $9.4 billion Fortune 500 organization. She leads Insight’s evolution as an industry-recognized solutions integrator that helps organizations accelerate their digital journey and maximize the business value of technology.

|Read more posts by Joyce

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Tech Journal
Tech From the Heart: A Tech Refresh Can Touch a Community

“ The last 24 months in mental health have been nothing like I've experienced. It would just be nice for our computers not to add to the issues. We weren’t set up to rely on technology to serve our clients. It’s definitely been a big scramble.