With a simple annual contract of pre-purchased support hours that are billed monthly, our services provide:
- Reactive incident and request management and resolution with escalation to Microsoft
- Proactive services, such as transformational roadmap development and technical workshops
- Optional technical account management
- Optional remote or on-site named service engineers
A trusted Microsoft Unified Support alternative
For many organizations, the Microsoft Unified Support™ model can be cost prohibitive. It can also be limiting, since Microsoft support is structured as a percentage of your enterprise agreement, which makes it difficult to get the right amount of dedicated support.
Insight’s Enterprise Support Services bridge the gap with technical expertise and top-tier assistance — providing the support hours you need within your budget.
Why Insight Enterprise Support Services?
Insight has industry-leading capabilities in supply chain optimization, workplace solutions, data center transformation and application modernization. This expertise will keep operations running, foster flexible work environments and put you at the forefront of innovation.
Award-winning Microsoft partner for 25+ years
Gold Microsoft Partner and Azure Expert MSP
16 Gold & 2 Silver competencies
Global footprint, supporting clients in 19 countries
8,000+ managed enterprise agreements with 20,000+ agreements overall
Gartner 2021 Magic Quadrant for Managed Workplace Services for fifth consecutive year
Supported Microsoft platforms
Gain peace of mind knowing your on-premises and cloud-based Microsoft investments are in capable hands. Our services will ensure your systems are always online by providing incident management and proactive support.
✔ Azure IaaS and PaaS*
✔ Enterprise Mobility and Security
✔ Microsoft 365 Security
✔ Microsoft Dynamics 365*
✔ Microsoft Endpoint Manager
✔ Microsoft Identity Services
✔ Microsoft Infrastructure**
✔ Microsoft Office 365
✔ Microsoft Teams
✔ OneDrive for Business
✔ SharePoint
✔ Skype for Business
✔ SQL Server*
✔ Windows 10 and Windows 11
** Windows Server and related services
Unified Support vs. Insight Enterprise Support
Discover how Insight’s support services compare to Microsoft support — ensuring you get the support hours you need at the right price.
Features |
Microsoft Unified |
Enterprise Support |
|---|---|---|
| Pricing | Up to 10% of Office 365 and client software annual costs and 12% of other software and online services annual cost | Annual contract billed monthly of support hours (minimum contract hours apply) |
| Account management | Service delivery manager technical advocate | Service delivery manager with optional add-on technical advocate |
| Automated proactive support | Unlimited | N/A |
| Proactive support (engineer-led risk assessments, planning, implementation and support engagements) | Specific number of days included | Included bi-annual transformational roadmap development and access to technical workshops. Ability to convert support hours to professional services |
| Reactive support problem resolution | Unlimited | Included |
| Online services problem resolution | Included in annual cost | Included |
| Initial response time | 30 minutes for critical issues, 4 hours standard | 30 minutes for critical issues with defined service-level objectives for response and escalate to Microsoft based on business impact |
| Third-tier support | Included (priority routing for all incidents) | Included with escalation to Microsoft based on service level objectives |
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