Infographic Infographie : le virage numérique
By Insight Editor / 11 Jun 2018 / Topics: Expérience client Effectifs
By Insight Editor / 11 Jun 2018 / Topics: Expérience client Effectifs
La disruption numérique touche toutes les entreprises, quelles que soient leur taille et leur activité. Pour ne pas se laisser dépasser, il faut prendre les devants. Les étapes de la transformation numérique sont différentes dans chaque entreprise, mais le processus s’organise partout selon les mêmes principes. L’équipe du service de l’Innovation numérique d’Insight vous présente ici le cadre stratégique à suivre pour une conversion réussie.
Accessibilité : l’infographie est transcrite sous le graphique.
Whether you have a strategy in place or are starting from scratch, Insight can help you transform for the future.
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A guide to navigate the innovation process
The first step on the digital transformation journey is to experience and define the catalyst for change.
As a result of disruption, what do you need to do?
83% of IT decision makers say increasing IT operational efficiency is a top priority.3
Tip: Put the experience at the forefront of your strategy. Define the experience you are trying to create.
Adopt a product mentality.
Define product or service > Craft specifications & features > Create a business case > Engage cross-functional leaders
What technology innovations will help support this new initiative?
The Chief Information Officer (CIO) is often leading digital transformation, closely followed by the CEO. However, true digital transformation success requires enterprise-wide, cross-functional engagement.
“The most critical enabler of successful transformation isn’t date, technology, content or event strategy. The top enabler is related to the people.” –Martha Mathers, Practice Leader, Marketing and Marketing Technology, CEB
Key questions to ask:
Launch > Measure results > Refine
73% of companies have reported measurable value from big data and AI initatives.2
1 Capgemini. (2017, June 27). The Disconnected Customer: What digital consumer experience leaders teach us about reconnecting with customers.
2 NewVantage Partners LLC. (2018, Jan. 8). Data and Innovation: How Big Data and AI are Driving Business Innovation.
3 MuleSoft. (2018, Feb. 21). MuleSoft Connectivity Benchmark Report.
