Modernizing the Device Experience

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Modernizing the Device Experience

Elevate employee and customer experiences in retail with device services from Insight.

Attract and retain talent.
Easily clock in and out.
Access critical apps on- or off-site.
Provide quick, effective customer service.
Accurately perform retail floor tasks like stocking and inventory.

Improve the retail experience for managers, associates and customers.

Modern retail device solutions let you seamlessly and securely equip your workforce with cutting-edge tech to keep your business competitive and improve experiences across the board.

Benefits

New hire recruitment
Operational efficiency
Employee retention
Visibility and control
Cost reduction
Increased automation
Improved productivity

Insight: 1 partner for 100% of the process

Insight manages the entire device lifecycle, from purchase to repair to replacement, so you can build modern devices into your retail business without adding managerial burden and complexity.

Procurement: ordering, staging, kitting and shipping
Deployment: User profile activation/asset management
Use and support: Help desk support and issue escalation
Replacement and refresh: Issue triage and device repair, disposal and replacement
Inactivity and redeployment: Employee exit confirmation, refurbishing and redeployment
Management: Administration of endpoint management platform and application management

Why Insight for retail devices?

With services spanning consulting, implementation, support and more, Insight has equipped retailers across the globe with future-forward technologies. We can help you:

Evaluate your existing IT ecosystem and options for modernization.
Design a new or updated device strategy and deployment.
Implement and integrate new technologies.
Leverage innovative solutions using automation and AI.
Execute a pilot test program to ensure success.
Optimize and manage the entire device ecosystem.

Client story

Dedicated to streamlining operations and enhancing e¬ciency, a multinational retail giant turned to Insight for a new management framework and deployment of thousands of hand-held devices.

Challenges driving this change included:

Costly, hard-to-maintain legacy hand-held scanning devices
Lack of visibility and control over device use
Antiquated time clock systems
Employee retention

Insight built out a modern application framework, performed a pilot test program, and developed and executed a deployment strategy to deliver hundreds of thousands of new smartphones to employees.

Client outcomes included: