Schneider Electric

Get expert guidance and support

APC’s physical and digital services help you prepare for what’s next. Insight and APC connect you with skilled team members who provide the deep expertise and resources to power your business.

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APC for services

APC physical and digital services help you stay ahead of evolving business demands — no matter what your goals are. From battery replacement services to intelligent power optimization, Insight and APC have you covered.

UPS lifecycle services

Rip, replace, recycle

Want us to come on site and do the work? Use our white glove UPS service service for single-phase products, including APC Smart-UPS and competitor brands.

Service covers: Installation of a new APC UPS on site with removal and responsible disposal of the old UPS to an R2-certified facility.

Available upon request: R2 Certification and sustainability data collection for IT waste metrics.

Return & recycle

Want help coordinating shipping but don’t need us on site? Use our basic program for proper disposal of old equipment.

Service covers: Coordination of shipping of the replaced UPS for responsible disposal at an R2-certified facility.

Available upon request: R2 Certification and sustainability data collection for IT waste metrics.

Revitalization services

Modular Power Revitalization Service

The Modular Power Revitalization Service (MPRS) is a comprehensive overhaul of internal modular components. Designed for Symmetra PX and single-phase LX series, MPRS is the optimal solution for clients looking to extend the lifespan of their 3-phase modular UPS.

You’ll receive:

  • Prolonged usability of your systems for up to five years
  • A replacement of power modules, such as intelligence modules, fans and other UPS components with new, factory replacement parts
  • Peace of mind knowing your system is in the hands of a certified professional, guaranteeing peak performance

Modular Battery Replacement Service

The Modular Battery Replacement Service (MBRS) is a comprehensive, on-site battery replacement service for Symmetra, Symmetra PX, Symmetra LX and Smart-UPS VT solutions. MBRS includes a complete refresh of battery modules, plus the removal and responsible disposal of old batteries.

You’ll receive:

  • A convenient, all-in-one solution to handle the complexities of battery replacement
  • Seamless integration of new battery modules, complete by an on-site Schneider Electric professional
  • Environmentally friendly recycling and disposal to an approved recycling center, ensuring compliance with environmental regulations

Digital services

EcoStruxure IT

EcoStruxure is a digital solution for intelligent power management and optimization, combining cutting-edge technology, real-time monitoring and data analytics. Results include enhanced energy efficiency, improved reliability and streamlined operations.

You’ll receive:

  • Real-time monitoring and analytics
  • Energy optimization and efficiency
  • Predictive maintenance and asset management
  • Remote monitoring and control
  • Scalable and modular architecture
  • Cybersecurity and data protection
  • Comprehensive support and services

EcoCare for Single-Phase UPS

EcoCare for Single-Phase UPS is a next-generation service plan designed to optimize critical power infrastructure and ensure ongoing performance, reliability and sustainability.

You’ll receive:

  • Preventive maintenance and monitoring
  • 24/7 remote monitoring and response
  • Priority on-site response
  • Battery replacement and disposal
  • Firmware and software updates
  • Energy efficiency and optimization
  • Sustainable practices and compliance
  • Comprehensive reporting and analytics
  • Dedicated customer support

Edge UPS fleet management comparison calculator

Do you know where your UPS is in its lifecycle?

To locate your UPS model and serial number, you’ll need to locate a white barcode sticker on the back or on the bottom of your UPS (depending on model).

The top row of the barcode sticker indicates the UPS model number. The bottom row indicates the UPS serial number. The first two numbers in the serial number indicate the year that the UPS was manufactured.

How to find your manufacture date

For example, if your serial number is XX1915XXXXX, this means your product was manufactured in the year 2019 (XX1915XXXXX) in the 15th (XX1915XXXXXX) week. The age of the UPS will also help you to determine where your UPS is in its lifecycle.